American Samoa Commission on Postsecondary Education

The American University of Greece Global Campus is not subject to oversight by the American Samoa Board of Higher Education and is therefore able to deliver distance education programs to students who reside (are located) in the American Samoa. 

Arizona State Board for Private Postsecondary Education 

1740 W. Adams Street, Suite 3008 
Phoenix, AZ 85007 
(602) 542-5709 
www.azppse.gov 

California Bureau for Private Postsecondary Education  

Mailing Address 
P.O. Box 98018 
West Sacramento, CA 95798-0818 
(916) 431-6959 
www.bppe.ca.gov 

Physical Address 
2535 Capital Oaks Drive, Suite 400 
Sacramento, CA 95833 

An individual may contact the Bureau for Private Postsecondary Education for review of a complaint. The bureau may be contacted at 2535 Capitol Oaks Drive, Suite 400, Sacramento, CA 95833, https://www.bppe.ca.gov/enforcement/complaint, Phone (916) 431-6959, Fax (916) 263-1897 

Colorado Commission on Higher Education 

1560 Broadway, Suite 1600 
Denver, CO 80202 
(303) 862-3001 
https://highered.colorado.gov 

Connecticut Office of Higher Education 

A student who is a resident of Connecticut and who wishes to make a complaint about the institution should contact the State Agency using the contact information listed below. 

Emily Bjornberg 
Senior Consultant 
Academic Affairs 
CT Office of Higher Education 
450 Columbus Blvd. 
Hartford, CT 06103 
860-947-1824 
[email protected] 

The American University of Greece Global Campus is licensed by the Delaware Department of Education to offer certain online programs to Delaware residents. 

A student who is a resident of Delaware and who wishes to make a complaint about the institution should contact either of the following. 

Delaware Higher Education Office 
John G. Townsend Building, Suite 2 
Dover, DE 19901 
[email protected] 

Delaware Attorney General 
Consumer Protection Wilmington 
820 N. French Street, 5th Floor 
Wilmington, DE 19801 
[email protected] 

Florida Department of Education 

Commission for Independent Education 
325 West Gaines Street, Suite 1414 
Tallahassee, FL 32399 
(850) 245-3212 
http://www.fldoe.org/ 

Hawaii Postsecondary Education Authorization Program  

P.O. Box 541 
Honolulu, HI 96809 
(808) 586-7327 
https://cca.hawaii.gov/hpeap/ 

Idaho State Board of Education 

650 W. State Street, 3rd Floor 
Boise, ID 83720-0037 
(208) 334-2270 
https://boardofed.idaho.gov/ 

Illinois Board of Higher Education 

Illinois Board of Higher Education 
1 North Old State Capitol Plaza, Suite 333 
Springfield, IL 62701-1377 
(217) 782-2551 
https://www.ibhe.org/ 

A student who is a resident of Illinois and who wishes to make a complaint about the institution should follow the process outlined here. 

The American University of Greece Global Campus is authorized by the Indiana Commission for Higher Education to enroll and offer online instruction or distance education to Indiana residents delivered from a campus in another state pursuant to Indiana Administrative Code IC 21-18.5-6-12. 

A student who is a resident of Indiana and who wishes to make a complaint about the institution should follow the process outlined here: https://www.in.gov/bpe/student-complaint-form/ 

Iowa Department of Education – Bureau of Iowa College Aid 

4400 E. 14th Street 
Des Moines, Iowa 50319 
877-272-4456 
 

Student Complaint Website: https://educate.iowa.gov/higher-ed/student-complaints 

Disclosure: 
A registered school must comply with the requirements of Iowa Code 261.9(1)(g). This law requires schools to adopt a military tuition and fee refund policy for a student who is a member (or the spouse of a member if the member has a dependent child), of the Iowa national guard or reserve forces of the United States and who is ordered to national guard duty or federal active duty. 
 
This policy should allow the student to: 
a) Withdraw from the student’s entire registration and receive a full refund of tuition and mandatory fees. 
b) Make arrangements with the student’s instructors for course grades or for incompletes that shall be completed by the student at a later date. If such arrangements are made, the student’s registration shall remain intact and tuition and mandatory fees shall be assessed for the courses in full. 
c) Make arrangements with only some of the student’s instructors for grades, or for incompletes that shall be completed by the student at a later date. If such arrangements are made, the registration for those courses shall remain intact and tuition and mandatory fees shall be assessed for those courses. Any course for which arrangements cannot be made for grades or incompletes shall be considered dropped and the tuition and mandatory fees for the course refunded. 

Kansas Board of Regents 

1000 SW Jackson Street, Suite 520 
Topeka, KS 66612-1368 
(785) 430-4240 
https://www.kansasregents.org/ 

A student who is a resident of Kansas and who wishes to make a complaint about the institution should follow the process outlined here. 

Kentucky Council on Postsecondary Education 

100 Airport Road, Third Floor 
Frankfort, KY 40601 
(502) 573-1555 
https://cpe.ky.gov/ 

Louisiana Board of Regents 

1201 N 3rd Street, Suite #6 
Baton Rouge, LA 70802 
(225) 342-4253 
https://regents.la.gov/ 

A student who is a resident of Louisiana and who wishes to make a complaint about the institution should follow the process outlined here. 

Maine Department of Education 

23 State House Station 
Augusta, ME 04333 
(207) 624-6600 
https://www.maine.gov/doe/home 

Massachusetts Department of Higher Education 

The American University of Greece Global Campus is authorized by the Massachusetts Department of Higher Education to grant degrees and to enroll students who reside in Massachusetts. As a degree-granting institution approved by the Commonwealth of Massachusetts and accredited by the New England Commission of Higher Education (NECHE), AUG Global Campus meets all state requirements for offering distance education to Massachusetts residents. 

Students residing in Massachusetts who have concerns or complaints about AUG Global Campus should first utilize the university's internal complaint resolution procedures. If the issue remains unresolved, students may file a complaint with the Massachusetts Department of Higher Education. 

Contact Information: 

Mailing Address: 
Massachusetts Department of Higher Education 
One Ashburton Place, Room 1401 
Boston, MA 02108​

Phone: (617) 994-6950 

Fax: (617) 727-0955 

General Inquiries: Contact Form 

Complaint Submission: Student Complaint Form​

For detailed information on the complaint process, please visit the Massachusetts Department of Higher Education Complaint Process. 

Marshall Islands 

The American University of Greece Global Campus is not subject to oversight by the College of Marshall Islands and is therefore, able to deliver distance education programs to students who reside (are located) in the Marshall Islands. 

Maryland Higher Education Commission 

6 N. Liberty Street 
Baltimore, MD 21201 
(410) 767-3301 
https://mhec.state.md.us/Pages/default.aspx 

Maryland Refund Policy 
Students enrolled in online programs who reside in Maryland will receive the minimum tuition refunds in 
accordance with the Maryland Higher Education Commission requirements (specified in Title 13B.05.01.10 of the 
Code of Maryland Regulations). 

A. Except as provided in §B of this policy/regulation, an institution’s refund policy shall conform to this 
regulation and the institution shall provide for refunds of tuition to Maryland students as provided in this regulation. 
B. If the University’s refund policy is more beneficial to Maryland students, the institution will follow its 
refund policy and provide for refunds of tuition to Maryland students as provided in that policy. 
C. Minimum refund: The University will refund the applicable tuition refund to a Maryland student who drops, 
withdraws or is terminated after completing only a portion of a course/class: 

Proportion of Total Course, Program, or Term Completed as of Date of Withdrawal or Termination 

Tuition Refund 
Less than 10%……………………………………………….90% refund 
10% up to but not including 20%…………………….80% refund 
20% up to but not including 30%…………………….60% refund 
30% up to but not including 40%…………………….40% refund 
40% up to but not including 60%…………………….20% refund 
More than 60%……………………………………………..No refund 

A refund due to a Maryland student will be based on the date of withdrawal or termination and paid within 60 
days from the date of withdrawal or termination. 

D. This refund policy is disclosed and acknowledged by students upon enrollment, and 
E. Documentation verifying student refunds in accordance with this policy is maintained. 

The American University of Greece Global Campus is registered with the Maryland Higher Education Commission to enroll Maryland students in fully online distance education programs.

Michigan 

The American University of Greece Global Campus is not subject to oversight by the Michigan Department of Licensing & Regulatory Affairs and is therefore able to deliver distance education programs to students who reside (are located) in Michigan. 

Micronesia 

The American University of Greece Global Campus is not subject to oversight by the Federated States of Micronesia Department of Education and is therefore able to deliver distance education programs to students who reside (are located) in Micronesia. 

Missouri Department of Higher Education 

205 Jefferson Street 
Jefferson City, MO 65201 
(573) 751-3940 
https://dhewd.mo.gov/ 

Montana 

The American University of Greece Global Campus is authorized by the Montana University System Board of Regents to offer post-secondary degree programs in the State of Montana. 

A student who is a resident of Montana and who wishes to make a complaint about the institution should follow the process outlined here. 

Nebraska Coordinating Commission for Postsecondary Education 

Mailing Address 
P.O. Box 95005 
Lincoln, NE 68509-5005 
(402) 471-2847 
https://ccpe.nebraska.gov 

Physical Address 
140 N. 8th Street, Suite 300 

Nevada Commission on Postsecondary Education 

8778 S. Maryland Pkwy, Ste 115 
Las Vegas, NV 89123 
(702) 486-7330 
http://cpe.nv.gov/ 

New Hampshire Department of Education 

101 Pleasant Street 
Concord, NH 03301 
(603) 271-0257 
https://www.education.nh.gov/ 

New Jersey Commission on Higher Education 

20 West State Street 
P.O. Box 542 
Trenton, NJ 08625 
(609) 292-7225 
https://www.aacc.nche.edu/college/new-jersey-commission-of-higher-education/ 

New York Office of College and University Evaluation 

89 Washing Avenue, Room 960 
Education Building Annex 
Albany, New York 12234 
(518) 474-1551 
http://www.nysed.gov/college-university-evaluation 

North Carolina  

The University of North Carolina Board of Governors  

Terrence Scarborough  

Director of Licensure  

The University of North Carolina General Administration  

919-962-4558  

[email protected]  

Student Complaints: The State Authorization Unit of the University of North Carolina System Office serves as the official state entity to receive complaints concerning post-secondary institutions that are authorized to operate in North Carolina. If students are unable to resolve a complaint through the institution’s grievance procedures, they can review the Student Complaint Policy (PDF) and submit their complaint using the online complaint form at https://studentcomplaints.northcarolina.edu/ form (https://studentcomplaints.northcarolina.edu/form/).  

For more information contact: North Carolina Post-Secondary Education Complaints 223 S. West Street, Suite 1800 Raleigh, NC 27603 (919) 962-4550 To file a complaint with the Consumer Protection Division of the North Carolina Department of Justice, please visit The State Attorney General’s web page at: http://www.ncdoj.gov/complaint (http://www.ncdoj.gov/ complaint/). North Carolina residents may call (877) 566-7226. Outside of North Carolina, please call (919) 716-6000. En Espanol (919) 716-0058. If you choose to mail a complaint, please use the following address: Consumer Protection Division Attorney General’s Office Mail Service Center 9001 Raleigh, NC 27699-9001 

North Dakota 

The American University of Greece Global Campus is authorized by the North Dakota University System to offer its online programs to North Dakota residents as an exempted institution without a physical presence in North Dakota. 

If, after utilizing The American University of Greece Global Campus’s Student Grievance Resolution Procedure, a North Dakota resident student is not able to obtain a successful resolution to his or her complaint or concern, he or she may contact the North Dakota University System office using the following information: 

Cheryl Thompson, M.S.Ed. 
Outreach Manager, Core Technology Services of the North Dakota University System 
2000 44th St. SW, Suite 301 
Fargo, ND 58103 
[email protected] 

North Mariana Islands 

The American University of Greece Global Campus is not subject to oversight by the Northern Mariana Islands Department of Education and is therefore able to deliver distance education programs to students who reside (are located) in the Northern Mariana Islands. 

Ohio Board of Regent 

25 South Front Street 
Columbus, OH 43215 
(614) 466-6000 
https://www.ohiohighered.org/ 

Palau 

The American University of Greece Global Campus is not subject to oversight by the Palau Community College and is therefore able to deliver distance education programs to students who reside (are located) in Palau. 

Pennsylvania Department of Education 

333 Market Street 
Harrisburg, PA 17126 
(717) 783-6788 
https://www.education.pa.gov/Pages/default.aspx 

Rhode Island Board of Governors for Higher Education 

560 Jefferson Boulevard, Suite 100 
Warwick, RI 02886 
(401) 736-1100 
https://www.riopc.edu/ 

South Carolina Commission on Higher Education 

1122 Lady Street, Suite 300 
Columbia, SC 29201 
(803) 737-3476 
https://www.che.sc.gov/ 

South Dakota Secretary of State 

500 East Capitol Avenue 
Pierre, SD 57501 
(605) 773-3537 
https://sdsos.gov 

Tennessee Higher Education Commission 

404 James Robertson Parkway, Suite 1900 
Nashville, TN 37243 
(615) 741-5293 
https://www.tn.gov/thec.html 

Disclosure: 
Any authorization must be renewed each year and is based on an evaluation by minimum standards concerning 
quality of education, ethical business practices, health and safety, and fiscal responsibility. 

Tennessee Residents: Any grievances not resolved on the institutional level may be 
forwarded to the Tennessee Higher Education Commission, Nashville, TN 37243-0830, (615) 741-5293. 

Texas Higher Education Coordinating Board 

Mailing Address: 
P.O. Box 12788 
Austin, TX 78711 
(512) 427-6223 
http://www.thecb.state.tx.us/ 

Delivery Address: 
1200 East Anderson Lane 
Austin, TX 78752 

The American University of Greece Global Campus is not subject to authorization by the Higher Education Coordinating Board for distance education programs that are 100% online, and therefore, may enroll students who reside (are located) in Texas in 100% online programs. A student who resides in (is located in) Texas and who wishes to make a complaint about the institution should follow the process outlined here. 

Texas Workforce Commission Career Schools and Colleges 

101 E. 15th Street 
Austin, TX 78778-0001 
(512) 463-2222 
https://twc.texas.gov/ 

The American University of Greece Global Campus is exempt from the state authorization registration requirements of the Texas Workforce Commission as a private college or university that awards a recognized baccalaureate or higher degree, among other criteria, in accordance with Texas Education Code, Section 132.002(a)(6). This exemption does not constitute approval, accreditation, or licensure of The American University of Greece Global Campus or its programs under Texas law. 

A student who resides in (is located in) Texas and who wishes to make a complaint about the institution should follow the process outlined here. 

Utah Division of Consumer Protection 

160 East 300 South, Second Floor 
Salt Lake City, UT 84114 
(801) 530-6601 
https://consumerprotection.utah.gov/ 

A student who is a resident of Utah and who wishes to make a complaint about the institution should follow the process outlined here. 

Vermont Agency of Education 

219 North Main Street, Suite 402 
Barre, VT 05641 
(802) 479-1030 
https://education.vermont.gov/ 

Virginia 

The American University of Greece Global Campus is authorized by the State Council of Higher Education for Virginia and meets the requirements for distance education certification as states in section §23.1-219 (F) of the Code of Virginia. This authorization is subject to periodic review and authorizes The American University of Greece Global Campus to offer distance education programs to Virginia residents. The Council may be contacted for a list of currently authorized programs. Authorization by the Council does not carry with it an endorsement by the Council of the institution or its programs. Any person desiring information about the requirements of the act or the applicability of those requirements to the institution may contact the Council at 101 North Fourteenth Street Richmond, Virginia 23219 or 804-225-2600. 

A student who is a resident of Virginia and who wishes to make a complaint about the institution should follow the process outlined here: https://www.schev.edu/students/resources/student-complaints. 

Washington Student Achievement Council 

917 Lakeridge Way, SW 
Olympia, WA 98504-3430 
(306) 753-7800 
https://www.wsac.wa.gov/ 

For student complaints: 

Contact Name: Tivoli Sharp 

Title: Program Associate, Consumer Protection 

Agency: Washington Student Achievement Council 

Address: P.O. Box 43430, Olympia, WA 98504-3430 

Email: [email protected] 

Phone: 360-485-1080 

URL https://wsac.wa.gov/student-complaints